Return Policy

Last updated: 19 March 2026 · Seller: Throxxeneaglox, Queenstown, New Zealand

This Return Policy explains how to return Zenovelle and related products purchased from Throxxeneaglox at Corner Brecon and, Isle Street, Queenstown 9348, New Zealand. It works alongside our Terms of Service and Privacy Policy. For help, email feedback@throxxeneaglox.world or call +64 3 441 0590.

1. Consumer guarantees in New Zealand

If you are a consumer under New Zealand law and the goods are of a kind ordinarily acquired for personal, domestic, or household use, the Consumer Guarantees Act 1993 (CGA) applies. The CGA provides that goods must be of acceptable quality, match their description, and be fit for any disclosed purpose. Remedies may include repair, replacement, or refund where guarantees are not met, depending on whether a failure is minor or substantial and whether remedy within a reasonable time is possible. Nothing in this Policy limits those non-excludable rights.

2. Change of mind returns

Where we voluntarily offer change-of-mind returns, the following applies unless your order confirmation states different commercial terms:

• You may request a return within fourteen (14) calendar days of delivery for unopened products in resaleable condition, with seals intact and packaging undamaged.
• Food supplements that have been opened, used, or tampered with cannot be accepted for change-of-mind returns due to health, safety, and hygiene considerations, except where the CGA or other law requires otherwise.
• Personalised or clearly made-to-order items are not eligible for change-of-mind returns unless we agree in writing.

3. Defective or damaged items

If an item arrives damaged, defective, or not as described, contact us promptly with your order number and photographs of the issue and packaging. We will arrange a return label where appropriate, or instruct safe disposal if returning the product is impractical. We will provide a replacement, repair if feasible, or refund as required by law and the facts of the case.

4. Incorrect shipments

If you receive the wrong product or quantity, notify us within seven days of delivery. We will cover reasonable return shipping and send the correct item or refund the difference.

5. How to start a return

1. Email feedback@throxxeneaglox.world with your order reference, reason for return, and photos if reporting damage.
2. Wait for a return authorisation and, where applicable, a prepaid label or carrier instructions.
3. Pack items securely in original outer packaging where possible. Include a copy of the packing slip or order confirmation.
4. Ship using the method we specify. Retain proof of postage until the return is completed.

6. Refund method and timing

Approved refunds are issued to the original payment method unless technically impossible, in which case we will propose a reasonable alternative. Refunds are processed within ten (10) business days of receiving and inspecting returned goods, though your bank may take additional days to post the credit. Shipping charges are non-refundable for change-of-mind returns unless we expressly state otherwise in writing or the CGA requires a refund of shipping costs.

7. Restocking and administrative fees

We do not charge restocking fees for valid CGA claims. For voluntary change-of-mind returns that we accept, we may deduct reasonable costs directly caused by your return, such as outbound shipping subsidies we originally covered, only if clearly disclosed before purchase and permitted by law.

8. International customers

If you order from outside New Zealand, import, customs, and return shipping rules may differ. You are responsible for duties and taxes unless we state otherwise. For EU or UK consumers where mandatory rights apply to distance contracts, statutory withdrawal periods may differ from our voluntary policy; where law grants a longer period, the longer period prevails for eligible transactions.

9. Product-specific hygiene

Zenovelle is ingested. We cannot resell opened units. Batch traceability requires us to record certain returns for quality monitoring. Data processed in returns is handled per our Privacy Policy.

10. Chargebacks

Please contact us before initiating a payment dispute so we can resolve the issue. Chargebacks may delay investigation if banks require additional evidence.

11. Gifts and third-party purchasers

Refunds for gifts may be issued as store credit or to the original purchaser’s payment method, consistent with fraud prevention and payment network rules.

12. Exceptions and safety recalls

If a regulator or manufacturer issues a recall or safety notice, follow the instructions provided. We will publish guidance on our website and contact affected customers using the details supplied with the order.

13. Record-keeping

We retain return records for accounting, quality assurance, and dispute resolution in line with the retention section of our Privacy Policy.

14. Changes

We may update this Return Policy. The version on the website at the time of your purchase governs unless a change is required by law and applies retroactively.

15. Entire return relationship

This Policy, with the Terms and Privacy Policy, sets out our complete voluntary return framework in addition to your statutory protections.